Quick answers to the most common questions. Still stuck? Ask us on Discord.

How do I get what I bought?

Everything is delivered in-game to the Minecraft username you logged in with on the store. It is given to you while you are online on the server, usually within a few minutes of paying.

What if I'm offline when I buy?

That's fine. Your purchase is saved and delivered automatically the next time you join the server.

I play on Bedrock. Which username do I use?

Use your name exactly as it shows in-game. Bedrock players have a dot in front of their name, for example .Steve.

Are ranks permanent?

Yes. All ranks on the store are permanent and never need to be renewed.

How do rank upgrades work?

An upgrade moves you up one rank and costs less than buying the next rank on its own. You need the rank below it first, either bought earlier on this store or added to the same basket.

Can I buy something for a friend?

Yes. Log in with your friend's Minecraft username and buy it as normal, and it will be delivered to them. For rank upgrades, your friend needs the rank below on their username.

What are Gems?

Gems are Fire Vanilla's in-game currency, which you can spend in /gemshop. Every rank also comes with some Gems.

How do crate keys work?

Keys are delivered to you in-game. Open the matching crate at spawn to use them. Every item in a crate has the same chance to drop, and each key's page shows what's inside.

What is a Patron?

Anyone who spends £100 or more in total on the store becomes a Patron. You get the Patron rank in-game and your name on the Patrons page automatically, and you can follow your progress on that page.

Which payment methods can I use?

Payments are handled securely by Tebex. The available methods, such as cards and PayPal, are shown at checkout.

Can I get a refund?

All purchases are final and are not refunded, as explained in our Terms and Conditions. If something went wrong with your delivery, contact us on Discord and we will sort it out.

My purchase hasn't arrived. What should I do?

Make sure you are online on the server with the same username you used on the store. If it still hasn't arrived after a few minutes, open a ticket on our Discord with the transaction ID from your confirmation email.